1. Overview

SmartAlertHub aims to provide reliable and useful automation services. We encourage users to review the available service information, features, pricing, and plan details before completing a purchase.

If you experience a billing problem or a significant service issue, please contact us so that we can review the situation.

2. Subscriptions & Digital Services

SmartAlertHub may offer free and paid plans for different automation services.

Paid plans may provide access to features such as additional automation capabilities, higher usage limits, increased frequency options, additional search terms, or other features specified on the relevant service or pricing page.

Subscription details, pricing, billing frequency, and available features will be displayed during the purchase process.

3. Subscription Cancellation

You may request cancellation of your SmartAlertHub subscription at any time.

Unless otherwise stated for a particular service or plan, cancellation is intended to prevent future renewal and does not automatically create an entitlement to a refund for the current subscription period.

After cancellation, access to paid features may continue until the end of the applicable paid period, depending on the subscription system and service configuration.

4. Refund Eligibility

Refund requests may be considered on a case-by-case basis. Circumstances that may be considered include:

Approval of a refund is not automatic and may depend on the nature of the service, the time elapsed since purchase, usage of the service, payment provider rules, and the circumstances of the request.

5. Situations That May Not Qualify for a Refund

Refunds may generally not be provided solely because:

• You did not use the service after purchasing it.
• You forgot to cancel a subscription before renewal.
• You changed your mind after purchasing a plan.
• You no longer need the service.
• You expected a particular job, opportunity, result, or outcome.
• An automation did not find information matching your configured criteria.
• You did not configure the automation correctly.
• A third-party service experienced an outage or limitation outside our reasonable control.
• You did not review the plan or pricing information before purchase.

6. Duplicate Payments

If you believe you have been charged more than once for the same purchase due to a technical or billing error, please contact us as soon as possible.

After verification, an eligible duplicate charge may be refunded through the original payment method, subject to the applicable payment provider’s processing procedures.

7. Failed or Reversed Payments

A payment may sometimes appear as pending, failed, reversed, or temporarily authorized by your bank or payment provider.

In these situations, the amount may be automatically released or reversed by the payment provider without SmartAlertHub manually issuing a refund.

If a payment appears to have been completed but your SmartAlertHub subscription was not activated, please contact us with the transaction information so that we can investigate.

8. Service & Technical Issues

If a paid automation is not functioning as expected, please contact our support team before requesting a refund.

Where reasonably possible, we may attempt to identify and resolve technical problems, configuration issues, connection problems, or other service-related issues.

9. Third-Party Services

Some SmartAlertHub features may depend on external platforms, APIs, notification providers, data sources, hosting infrastructure, payment providers, or other third-party services.

SmartAlertHub is not responsible for failures, restrictions, outages, policy changes, API changes, account restrictions, or service interruptions caused solely by an independent third-party provider.

However, if a third-party issue materially affects a paid SmartAlertHub service, you may contact us and we will review the circumstances.

10. How to Request a Refund

To request a refund or report a billing issue, contact SmartAlertHub using the contact information below.

Please include as much of the following information as possible:

• Your name.
• Email address associated with your SmartAlertHub account.
• Subscription or automation name.
• Date of purchase or charge.
• Transaction or payment reference, if available.
• Reason for your refund request.
• Relevant screenshots or error information, where applicable.

Providing complete information helps us investigate your request more efficiently.

11. Refund Processing

If a refund is approved, it will generally be processed using the original payment method where technically and operationally possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved in the transaction.

SmartAlertHub does not control the processing time of external banks or payment providers.

12. Changes to This Policy

SmartAlertHub may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, payment systems, business practices, or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.

The policy applicable to a purchase will generally be the policy presented at the time of that purchase, subject to applicable law.

13. Contact Us

If you have questions about a payment, cancellation, refund request, or subscription, please contact SmartAlertHub.